FAQs
Currently, we have made the decision to downsize our product catalog in the US. This may result in fewer available products and some items may be temporarily out of stock. However, we are aiming to re-expand our catalog in the future as we further establish our brand. To stay informed about new product introductions, we suggest signing up for email alerts. We appreciate your understanding and patience during this period.
Occasionally, an order may be cancelled due to inventory discrepancies. If an item is out of stock, the funds for these items will be voided and your order will be cancelled. You will receive an email notification and it may take a few days for the funds to reflect back in your account. We apologize for any frustration caused.
Typically, products may be out of stock due to shipping delays or the production of newer models. Unfortunately, we can't provide an exact date for when an item will be restocked. To stay informed about stock updates, you can sign up for the 'when in stock' notification on our website, accessible through the specific item's page. This way, you'll receive timely updates directly.
My Order
Generally, our shipping times are between 3-7 business days after the order leaves our warehouse in Oakland, California. If you are on the East Coast, you can expect it to be closer to that 7 business day estimate. Delivery operations are limited across all carriers on Sundays.
Please note, fulfillment in the warehouse takes ~1 day depending on order volume at the time placed. (Expect this time frame to increase during Holiday Season)
Once your order leaves, you will receive an email with tracking information and an ETA for delivery will be included.
No. Unfortunately, we are unable to edit an order after it has been placed.
If you would like to return your order, eligible items may be returned at our returns portal here: Exchanges & Returns.
Unfortunately, we are unable to edit the information related to an order once it has been placed.
Please reach out to customer service if you've checked out with an invalid address to see what resolutions may be available.
You can reach out to our Customer Service team either by emailing [email protected] or through our contact form here.
Because our emphasis is on quickly dispatching orders, we cannot guarantee order cancellations once placed.
To request a cancellation, contact our Customer Service team at [email protected] or through our contact form here. We'll make every effort to assist you, but cancellation is not guaranteed once the order is placed.
Please contact our customer service team at [email protected] with the order number that you would like the invoice for, and one of our agents will be happy to get that to you accordingly.
You can calculate the cost of shipping in the second step of checkout.
We currently offer free shipping on orders totaling $49 and up, however Exclusions apply (scroll to ‘Free Shipping Details’).
Free Shipping is offered on all purchases over $49 for qualified items. Qualified items will show free shipping on the respective product pages shown below:
Items that do not qualify for free shipping will note that shipping will be calculated at checkout and will vary by weight and destination. On such items you will see the following:
Bulk purchases that will require Freight shipping to be delivered may require an additional shipping charge.
Examples of exclusions to the Free shipping policy are :
Large items or accessories
Clearance and sale items
Orders qualified as wholesale/pro sale
For more details on our shipping policy visit our page here: https://www.decathlon.com/pages/shipping-info
Please contact our customer service team to change the email address associated with your account. You can email us at [email protected], or fill out a customer contact form here.
The order status page updates in real time as the status of the shipment changes. Check your email, it's also part of the confirmation email. Let us know if you don't have it.
Possible statuses are:
Confirmed: You have successfully completed a checkout, but we have not shipped or fulfilled the order yet. This is a good time to capture payment.
On its way: We have marked the order as fulfilled or partially fulfilled, and the shipment is in transit.
Out for delivery: The shipment has arrived in your area and will be delivered soon. For a Click and Collect order, your order will be ready to pick up approx 24 hours after receiving this notification.
Delivered: Your product has been delivered.
You can also find your order from your account page.
To check the status of your order, you will have to access your Decathlon account. You can reach the account login page here.
If you do not have an account you can create one here.
Feel free to reach out to our customer service team here if you have any further questions.
Sales tax will be calculated for you at checkout, based on your shipping address.
Decathlon does not offer the option of placing items on hold at this time.
Our prices are already among the lowest you will find on the market. Decathlon works around the clock to lower our prices so that we can make sports more accessible for you. We are proud to create innovative sports products for the everyday person.
If you have a discount coupon code, enter it during the checkout process.
Unauthorized use of promotion codes will not apply to your order. Decathlon is not responsible for the publication of these unauthorized codes and they will not be honored in our stores or online.
Return and Warranty
To submit a return request- please go here- Exchanges & Returns. When entering your order number, make sure to NOT enter the ‘-1’ at the end. Ex: USS123456
Please note that some products do not qualify for returns
To read more about our return policy and return instructions, please go here: https://www.decathlon.com/pages/return-policy
You can read our return policy here: https://www.decathlon.com/pages/return-policy
Refunds will be issued back to the original form of payment on your order.
If you used a Decathlon gift card on your purchase, your refund will first be issued to the gift card in question, up to the original amount on said gift card. After that, your remaining funds will be issued to the card or bank account used to complete your purchase.
The refund process will take about 3-5 business days to be completed and reflected in your bank statement.
If you detect a defect in your Decathlon product during the applicable warranty period, please contact the original seller from which you purchased your product (I.e. Walmart or Target if you purchased from them respectively).
At this time our products, unless stated to be under a separate warranty, are under a limited 2 year warranty. This warranty only covers manufacturing or in some cases shipping damage defects. This warranty excludes damages due to normal wear and tear, accidents, user error, and more. If you purchased your product(s) through an unofficial third party reseller of Decathlon products, or second hand, it will not be covered under this warranty policy. If you are to make any modifications to the product, the product will no longer be covered under the warranty.
If you would like to read more about our warranty policy, you may do so here: https://www.decathlon.com/pages/warranty-policy
Please contact the original seller first regarding your return or warranty claim. Usually, they can assist you first, but if needed they will redirect you to our Decathlon Customer Service team.
If you detect a defect in your Decathlon product during the applicable warranty period, please contact the original seller from which you purchased your product (I.e. Walmart or Target if you purchased from them, respectively).
If the purchase was made through Decathlon.com, you should contact our Customer Service Department to file a claim.
When you contact our Customer Service team, please provide:
Your name
Your address and telephone number
Your receipt
The date of purchase
A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center.
Other commonly asked questions
Please contact our customer service team at [email protected] and request to delete your account.
After the impact of Covid-19 Decathlon America has announced a revised business model for its US operations, which includes a focus on sales online at our website Decathlon.com and through a growing number of retail partners such as Target, Walmart, Amazon, etc. Because of this, all of our stores in the US have closed for the time being.
We are sorry that we can't assist you in person, and we hope to reopen our doors, but we hope to see and assist you on our website!
Our Customer Service Operating hours are from 9:00am - 6:00pm EST Mon-Fri. We are not a 24 -hour operation.
Please email us at [email protected], or fill out a customer contact form here.
You can expect a response within 24 hours of submitting the ticket, however, response times may vary with an increase in volume of inquiries. We thank you for your patience and understanding.
Most of our products are designed in Europe. You may find a tag on your product with a different size than usual. No worries, just try it on! We have your back if you want to make an exchange. Check our Return Policy.
Size Guides
Head
Wrap a tape measure around your head, above your eyebrows. Make sure it is parallel to the floor when you're looking straight ahead.
Chest
Wrap a tape measure around your back and measure the fullest part of your chest. Make sure it's straight and parallel to the floor. Look straight ahead, tighten the tape and breathe normally.
Waist
Wrap a tape measure around the narrowest part of your waist, above your belly button. Raise your head, tighten the tape and breathe normally.
Hand
Hold a tape measure at the bend of the thumb. Wrap around your palm.
Feet
Stand against a wall, heels touching the wall. Put an object (e.g. book...) against your longest toe. Measure the length between the wall and the object.
Tops
| Chest (in) | Waist (in) | |
XS | 33.1 – 34.3 | 27.6 – 28.7 |
S | 34.6 – 35.8 | 29.1 – 30.3 |
M | 36.2 – 37.4 | 30.7 – 31.9 |
L | 37.8 – 40.6 | 32.3 – 35.0 |
XL | 40.9 – 44.5 | 35.4 – 39.4 |
2XL | 44.9 – 48.4 | 39.8 – 43.7 |
3XL | 48.8 – 53.1 | 44.1 – 48.4 |
Bottoms
| Low hip (in) | Waist (in) | |
XS | 31.5 – 33.5 | 26.0 – 28.0 |
S | 33.9 – 35.8 | 28.3 – 30.3 |
M | 36.2 – 38.2 | 30.7 – 32.7 |
L | 38.6 – 40.9 | 33.1 – 35.0 |
XL | 41.3 – 43.7 | 35.4 – 38.2 |
2XL | 44.1 – 46.5 | 38.6 – 41.3 |
3XL | 46.9 – 49.6 | 41.7 – 44.5 |
Head
Wrap a tape measure around your head, above your eyebrows. Make sure it is parallel to the floor when you're looking straight ahead.
Bust
Wrap a tape measure around your back and measure the fullest part of your bust. Make sure it's straight and parallel to the floor. Look straight ahead, tighten the tape and breathe normally.
Underbust
Directly below the bust. wrap a tape measure around the ribcage. Make sure it's straight and parallel to the floor. Raise your head, tighten the tape and breathe normally.
Waist
Wrap a tape measure around the narrowest part of your waist, above your belly button. Raise your head, tighten the tape and breathe normally.
Hips
Wrap a tape measure around the fullest part of your hips.
Hand
Hold a tape measure at the bend of the thumb. Wrap around your palm.
Feet
Stand against a wall, heels touching the wall. Put an object (e.g. book...) against your longest toe. Measure the length between the wall and the object.
Tops
| Chest (in) | Waist (in) | |
2XS | 31.5 – 32.7 | 22.8 – 24.4 |
XS | 33.1 – 34.3 | 24.4 – 25.6 |
S | 34.6 – 35.8 | 26.0 – 27.2 |
M | 36.2 – 37.4 | 27.6 – 28.7 |
L | 37.8 – 40.6 | 29.1 – 33.1 |
XL | 40.9 – 44.5 | 33.5 – 37.8 |
2XL | 44.9 – 48.4 | 38.2 – 42.5 |
Bottoms
| Low hip (in) | Waist (in) | |
2XS | 31.1 – 33.5 | 23.6 – 24.8 |
XS | 33.5 – 35.4 | 25.2 – 26.8 |
S | 35.4 – 37.8 | 27.2 – 28.7 |
M | 37.8 – 40.2 | 29.1 – 31.1 |
L | 40.2 – 42.5 | 31.5 – 33.9 |
XL | 42.5 – 44.9 | 34.3 – 36.6 |
2XL | 44.9 – 47.2 | 37.0 – 39.4 |
Bra
| Bust (in) | Underbust (in) | |
2XS | 30.7 – 31.5 | 24.8 – 26.4 |
XS | 31.5 – 33.5 | 24.8 – 28.3 |
S | 33.5 – 35.4 | 26.8 – 30.3 |
M | 35.4 – 37.4 | 28.7 – 32.3 |
L | 37.4 – 39.4 | 30.7 – 34.3 |
XL | 39.4 – 41.3 | 32.7 – 36.2 |
2XL | 41.3 – 43.3 | 34.6 – 38.2 |
Height
Stand against a wall, barefoot or in socks, heels pasted to the wall. Stand right, then hold a book or flat object on the top of your head. Block the book, mark the bottom edge of the book. Measure the distance from the floor to the mark.
Head
Wrap a tape measure around your head, above your eyebrows. Make sure it is parallel to the floor when your head is straight.
Hand
Hold a tape measure at the bend of the thumb. Wrap around your palm.
Feet
Stand against a wall, heels touching the wall. Put an object (e.g. book...) against your longest toe. Measure the length between the wall and the object.
Boys
| Height (in) | Chest (in) | Waist (in) | Low hip (in) | |
6 months | 24.0 – 27.2 | 16.5 – 16.9 | 14.6 – 15.2 | 16.5 – 17.1 |
9 months | 27.6 – 28.3 | 16.9 – 17.3 | 15.2 – 15.6 | 17.1 – 17.7 |
12 months | 28.7 – 29.5 | 17.3 – 17.7 | 15.6 – 16.1 | 17.7 – 18.5 |
18 months | 29.9 – 31.9 | 18.1 – 18.5 | 16.3 – 16.9 | 18.5 – 19.3 |
24 months | 32.3 – 34.6 | 18.9 – 19.3 | 17.3 – 18.1 | 19.3 – 20.3 |
2 – 3 years | 35.0 – 37.4 | 19.7 – 20.1 | 18.1 – 18.9 | 20.3 – 20.9 |
3 – 4 years | 37.8 – 40.2 | 20.5 – 21.3 | 19.3 – 20.1 | 21.3 – 22.4 |
4 – 5 years | 40.6 – 44.1 | 21.7 – 22.4 | 20.1 – 20.9 | 22.8 – 24.0 |
5 – 6 years | 44.5 – 48.0 | 22.8 – 23.6 | 20.9 – 21.7 | 24.4 – 25.6 |
7 – 8 years | 48.4 – 51.2 | 24.4 – 24.8 | 21.7 – 22.4 | 26.0 – 27.2 |
8 – 9 years | 51.6 – 55.1 | 25.2 – 26.4 | 22.8 – 23.6 | 27.6 – 28.7 |
10 – 11 years | 55.5 – 59.1 | 26.8 – 28.7 | 24.0 – 25.2 | 29.1 – 30.3 |
12 – 13 years | 59.4 – 63.0 | 29.1 – 31.5 | 25.6 – 27.2 | 30.7 – 33.1 |
14 – 15 years | 63.4 – 67.7 | 31.9 – 34.6 | 27.6 – 29.1 | 33.5 – 35.8 |
Girls
| Height (in) | Chest (in) | Waist (in) | Low hip (in) | |
6 months | 24.0 – 27.2 | 15.4 – 16.9 | 13.4 – 15.2 | 15.4 – 17.1 |
9 months | 27.6 – 28.3 | 16.9 – 17.3 | 15.2 – 15.6 | 17.1 – 17.7 |
12 months | 28.7 – 29.5 | 17.3 – 17.7 | 15.6 – 16.1 | 17.7 – 18.5 |
18 months | 29.9 – 31.9 | 18.1 – 18.5 | 16.3 – 16.9 | 18.5 – 19.3 |
24 months | 32.3 – 34.6 | 18.9 – 19.3 | 17.3 – 18.1 | 19.3 – 20.3 |
2 – 3 years | 35.0 – 37.4 | 19.7 – 20.1 | 18.1 – 18.9 | 20.3 – 20.9 |
3 – 4 years | 37.8 – 40.2 | 20.5 – 21.3 | 19.3 – 20.1 | 21.3 – 22.4 |
4 – 5 years | 40.6 – 44.1 | 21.7 – 22.4 | 20.1 – 20.9 | 22.8 – 24.0 |
5 – 6 years | 44.5 – 48.0 | 22.8 – 23.6 | 20.9 – 21.7 | 24.4 – 25.6 |
7 – 8 years | 48.4 – 51.2 | 24.4 – 24.8 | 21.7 – 22.4 | 26.0 – 27.2 |
8 – 9 years | 51.6 – 55.1 | 25.2 – 26.4 | 22.8 – 23.6 | 27.6 – 28.7 |
10 – 11 years | 55.5 – 58.3 | 26.8 – 28.0 | 24.0 – 24.8 | 29.1 – 31.9 |
12 – 13 years | 58.7 – 62.6 | 28.3 – 31.9 | 25.2 – 26.4 | 32.3 – 35.0 |
14 – 15 years | 63.0 – 65.4 | 32.3 – 33.9 | 26.8 – 28.0 | 35.4 – 36.6 |
Foot length
Stand against a wall, heels touching the wall. Put an object (e.g. book...) against your longest toe. Measure the length between the wall and the object. Repeat this process for the other foot. If the lengths are different, choose the largest.
Men's footwear
| US Size | Foot length (in) | EU Size | Foot length (cm) |
6 | 9.6 | 38.5 | 24.5 |
6.5 | 9.6 | 39 | 24.5 |
7 | 9.8 | 39.5 | 25 |
7.5 | 10 | 40 | 25.5 |
7.5 | 10 | 40.5 | 25.5 |
8 | 10.2 | 41 | 26 |
8.5 | 10.4 | 41.5 | 26.5 |
9 | 10.4 | 42 | 26.5 |
9.5 | 10.6 | 42.5 | 27 |
9.5 | 10.8 | 43 | 27.5 |
10 | 11 | 43.5 | 27.5 |
10.5 | 11 | 44 | 28 |
11 | 11.2 | 44.5 | 28.5 |
11.5 | 11.2 | 45 | 28.5 |
11.5 | 11.4 | 45.5 | 29 |
12 | 11.6 | 46 | 29.5 |
12.5 | 11.6 | 46.5 | 29.5 |
Women's footwear
| US Size | Foot length (in) | EU Size | Foot length (cm) |
4 | 8.25 | 34 | 20.8 |
4.5 | 8.5 | 34.5 | 21.3 |
5 | 8.7 | 35 | 22 |
5.5 | 8.9 | 35.5 | 22.5 |
5.5 | 8.9 | 36 | 22.5 |
6 | 9.1 | 36.5 | 23 |
6.5 | 9.3 | 37 | 23.5 |
7 | 9.3 | 37 | 23.5 |
7.5 | 9.4 | 38 | 24 |
7.5 | 9.6 | 38.5 | 24.5 |
8 | 9.6 | 39 | 24.5 |
8.5 | 9.8 | 39.5 | 25 |
9 | 10 | 40 | 25.5 |
9 | 10 | 40.5 | 25.5 |
9.5 | 10.2 | 41 | 26 |
10 | 10.4 | 41.5 | 26.5 |
10.5 | 10.4 | 42 | 26.5 |
Unisex footwear
| Women's / Men's US Size | Foot length (in) | EU Size | Foot length (cm) |
W5 / M3.5 | 8.6 | 35 | 21.9 |
W5.5 / M4 | 8.9 | 36 | 22.5 |
W6 / M4.5 | 9.1 | 36.5 | 23 |
W6.5 / M5 | 9.3 | 37 | 23.5 |
W7 / M5.5 | 9.3 | 37.5 | 23.5 |
W7.5 / M6 | 9.4 | 38 | 24 |
W8 / M6.5 | 9.6 | 39 | 24.5 |
W8.5 / M7 | 9.8 | 39.5 | 25 |
W9 / M7.5 | 10 | 40 | 25.5 |
W9.5 / M8 | 10.2 | 41 | 26 |
W10 / M8.5 | 10.4 | 41.5 | 26.5 |
W10.5 / M9 | 10.4 | 42 | 26.5 |
W11 / M9.5 | 10.8 | 43 | 27.5 |
W11.5 / M10 | 11 | 43.5 | 27.5 |
W12 / M10.5 | 11 | 44 | 28 |
W12.5 / M11 | 11.2 | 44.5 | 28.5 |
W13 / M11.5 | 11.2 | 45 | 28.5 |
W14 / M12 | 11.6 | 46 | 29.5 |
W15 / M13 | 11.8 | 47 | 30 |
W16 / M13.5 | 12 | 48 | 30.5 |
Head
Wrap a tape measure around your head, above your eyebrows. Make sure it is parallel to the floor when your head is straight.
Hand
Hold a tape measure at the bend of the thumb. Wrap around your palm.
Headwear
Caps, beanies, hats
| US Size | Head (in) |
2XS | 18.5 – 19.7 |
XS | 19.7 – 20.9 |
S | 20.9 – 22.0 |
M | 22.0 – 23.2 |
L | 23.2 – 24.4 |
Helmets
| US Size | Head (in) |
2XS | 17.3 – 19.3 |
XS | 18.5 – 20.5 |
S | 20.5 – 21.7 |
M | 21.7 – 23.2 |
L | 23.2 – 24.4 |
Gloves
| Palm perimeter (in) | Hand length (in) | |
2XS | 7.0 – 7.3 | 6.3 – 6.6 |
XS | 7.3 – 7.6 | 6.7 – 6.9 |
S | 7.6 – 7.9 | 7.0 – 7.2 |
M | 8.0 – 8.2 | 7.2 – 7.4 |
L | 8.3 – 8.5 | 7.4 – 7.7 |
XL | 8.6 – 8.9 | 7.7 – 7.9 |
2XL | 8.9 – 9.2 | 8.0 – 8.1 |
3XL | 9.2 – 9.5 | 8.2 – 8.4 |
Kids' bikes
| Bike size | Height (ft) |
12" | 2'5" – 3'0" |
14" | 3'0" – 3'5" |
16" | 3'5" – 3'11" |
20" | 3'11" – 4'5" |
24" | 4'5" – 5'1" |
Road & gravel bikes
| Bike size | Height (ft) |
XS | 5'1" – 5'5" |
S | 5'5" – 5'8" |
M | 5'8" – 5'11" |
L | 5'11" – 6'2" |
XL | 6'2" – 6'7" |
Mountain bikes
| Bike size | Height (ft) |
S | 4'11" – 5'5" |
M | 5'5" – 5'9" |
L | 5'9" – 6'0" |
XL | 6'0" – 6'7" |
Return Policy
Effective as of: September 2, 2022
The below return policy will be associated with Decathlon America purchases only and will not be applicable for purchases made in other Decathlon countries. If you are in search of a country outside of the US please find your country here.
We stand behind everything we design and sell. If you have changed your mind, need another size, or if the product did not meet your expectations, you can return it HERE for exchange or refund within 30 days of purchase -- with a few exceptions as detailed below:
All items that you choose to return or exchange must:
- Have been purchased on decathlon.com less than 30 days ago
- Be unused and in new condition, with all tags attached
- Be in the original packaging
Exceptions to return policy:
- Safety and lifesaving equipment can’t be returned. Safety equipment includes, but isn't limited to, helmets, life jackets, climbing gear and COVID masks
- Undergarments/Boxers
- Clearance and final sale items cannot be returned
- Gift cards are not permitted for return
For FAQ and additional guidelines on how to return new products, please review our Return Instructions
All non-clearance clothing and footwear qualify for free returns. Most large items, such as bikes, tents, home gym equipment, surfboards will not qualify for free returns, unless otherwise stated on the product page (details below).
Items that qualify for free returns will be listed on respective product pages with a Free Returns sticker like so:
Used product (even lightly), dirty product, or product that has been damaged due to improper handling/use will not be accepted as a return and returned to you at your cost, donated or destroyed for free.
For information on warranties and warranty returns, see Decathlon's Warranty Policy.
Purchases from other retailers (Walmart.com, Target.com, Curated.com, Amazon.com, etc.) can't be returned to the Decathlon Returns Department. Please refer to the retailer's specific return policy.
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If you have any questions or need further assistance with your products, please reach out to [email protected]
Shipping Policy
California only
Our estimated shipping time for orders shipping within California is 2 days once the order has been fulfilled. This is not guaranteed, but the average shipping time seen with our carrier (for 90+% of orders).
Other states
Estimated arrival dates in checkout are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Shipping of orders of bike or fitness equipment may take up to 1 week to be shipped.
Free U.S. standard shipping on orders over $49. Check if an item qualifies on its product page. Gift card or discount amount are added to the order minimum amount for free shipping. Exclusions apply.
Examples of exclusions are :
- Large items or accessories
- Clearance and on sale items
- Orders qualified as wholesale/pro sale
If one item of your cart doesn't qualify for free shipping, the entire order will not qualify for free shipping.
Oversized shipping charges will be applied to most heavy or large items in your order. Oversized shipping charges will be reflected at checkout.
Terms and conditions specific to shipping :
- Offer valid only on orders placed at DECATHLON.com
- Offer not valid on return shipments, special orders, prior purchases, DECATHLON gift cards
- Offer is limited to stock on hand, is non-transferable and is not redeemable for cash.
- Offer valid on all orders with a pre-tax subtotal over $49; other discounts applied to your order could change your subtotal.
- Offer limited to standard shipping to U.S. addresses only.
Estimated arrival dates are for domestic orders placed today. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
We ship only to the 48 contiguous states in the USA + DC at the moment.
We can’t wait until we can ship to Hawaii and Alaska and bring the best products to everyone.